Bad websites = unhappy customers

What do Next, M&S, Amazon, Debenhams and Asos have in common? Fashion shoppers like their websites. In the case of Amazon and Asos that must be something of a relief because if they’re not scoring well online then they’re simply not scoring. And it must also be pretty gratifying for M&S after all its online…

Burberry: Digital, product and data power

It’s a challenging time for the luxury sector as profits take a dive due to… well, you know, the usual suspects – Russia, the Middle East, China – all those places that used to be the very reason luxury did so well. So how about Burberry? Well, on Thursday the UK luxury leader said its…

Singles Day bonanza, even Frank Underwood wants in

E-commerce giant Alibaba, the company that made Singles Day the world’s biggest shopping event, broke its own record today by beating last year’s full-day total in half the time. It was helped by some heavyweight celebrity endorsement, including Kevin Spacey also in his House of Cards President Frank Underwood persona. “Here at the White House, there…