Bad websites = unhappy customers

What do Next, M&S, Amazon, Debenhams and Asos have in common? Fashion shoppers like their websites. In the case of Amazon and Asos that must be something of a relief because if they’re not scoring well online then they’re simply not scoring. And it must also be pretty gratifying for M&S after all its online…

Happy discount Christmas say US shoppers

US households plan to spend an average of $576 on gifts this holiday season, up from $538 last year, business research group The Conference Board said late Thursday. Should you care? Well, yes, because the fact is that though shoppers expect to spend more, they also expect to get more for their money – a lot more. Those…