Next Aug 2016

Next beats Brexit and weather blues in Q2

Next is one of those companies whose trading updates just can’t be ignored given that it’s a) so huge, b) such a strong performer most of the time and c) a real bellwether for the health of the UK high street and online sector. So what did we learn this morning? It’s not doing too…

Which store tops UK customer loyalty poll?

A survey of fashion retailers in the UK last year saw 50% of them saying that maintaining customer loyalty is their biggest challenge. That’s no surprise really. A loyal customer is a very cost-effective customer as retailers don’t have to spend a lot of money to lure them in (although sensible retailers will definitely invest in…

Debenhams: Is there a sting in omnichannel’s tail?

Debenhams’ online sales are rising. Yippee. Debenhams physical store sales are… well, we won’t be sure until its trading update comes out in January. But some people in the know are concerned. Now, we’re used to department stores reporting ever-increasing online sales as a complement to sales made face-to-face. But Debenhams, analysts believe, has a…

Bad websites = unhappy customers

What do Next, M&S, Amazon, Debenhams and Asos have in common? Fashion shoppers like their websites. In the case of Amazon and Asos that must be something of a relief because if they’re not scoring well online then they’re simply not scoring. And it must also be pretty gratifying for M&S after all its online…