Debenhams: Is there a sting in omnichannel’s tail?

Debenhams’ online sales are rising. Yippee. Debenhams physical store sales are… well, we won’t be sure until its trading update comes out in January. But some people in the know are concerned. Now, we’re used to department stores reporting ever-increasing online sales as a complement to sales made face-to-face. But Debenhams, analysts believe, has a…

Impulse buying Britons spend £2,000 says survey

Britons spend about £162 a month each on impulse purchases and don’t think about the impact on their bank balance. That’s the conclusion of a new survey from the Money Advice Service (MAS) which dubbed the approach YOLO (you only live once) shopping. As many as 61% of the 2,000 people surveyed admitted spending up…

American Eagle takes flight as AE and Aerie power ahead

The rewards of success. American Eagle has turned its fortunes around and returning interim CEO Jay Schottenstein is now permanent. The intimates Aerie brand is going from strength to strength and the shares are on an upward trajectory. Holiday season sales at the youth retailer are off to a “solid start” and should rise in…

Smartphone shoppers are unhappy says new study

Discounts are everywhere, shoppers are spending like crazy, and all’s well with the world. Right? Wrong! Shoppers, it seems, aren’t at all happy, but they are determined to track down bargains and they’re using their smartphones to do so. New research from multichannel customer engagement specialist Eptica shows US consumers are unsatisfied with the levels…