Store rail. Picture courtesy My Theresa/Chloe

Retail service: It’s the little things that count

For someone who writes a lot about retail, I don’t go into stores to shop (rather than observe) that often. The global store that the internet has become is more my thing, which does little for my bank balance and my waistline, but is refreshingly low on human interaction But whether I’m shopping online or…

Need to know: Moncler’s hot… Samsonite bags Tumi… Zara goes eco… & Whistles for sale?

Moncler is hot, even when the weather’s wrong My favourite puffer jacket brand Moncler is going from strength-to-strength. Pre-tax profit was €300m last year and currency-neutral revenue rose 19%, although sales growth did slow as the weather stayed warm at year-end.  Sales at the brand’s own stores surged 33%. So it’s no surprise that the firm…