Debenhams in deep dive down under

One day Russia, next day – the world. Well, Australia, at least. But it’s clear from recent news that Debenhams’ ambitions are pretty global. No sooner has it signed to buy Stockmann’s Russian stores than it’s gearing up for a big push into Australia. The retailer signed a deal with Pepkor’s Harris Scarfe chain and…

Debenhams: Is there a sting in omnichannel’s tail?

Debenhams’ online sales are rising. Yippee. Debenhams physical store sales are… well, we won’t be sure until its trading update comes out in January. But some people in the know are concerned. Now, we’re used to department stores reporting ever-increasing online sales as a complement to sales made face-to-face. But Debenhams, analysts believe, has a…

Black Friday is dead, long live Black Friday!

I promised I wouldn’t mention Black Friday again until solid stats came through next week. But with new info coming fast, I’ve relented. There are several points I’m finding interesting about it in the UK and they’re quite contradictory – just as it becomes the most popular shopping day for bargain-hunting Brits, it’s also becoming obsolete. Confused?

Bad websites = unhappy customers

What do Next, M&S, Amazon, Debenhams and Asos have in common? Fashion shoppers like their websites. In the case of Amazon and Asos that must be something of a relief because if they’re not scoring well online then they’re simply not scoring. And it must also be pretty gratifying for M&S after all its online…