M&S: Expect big change, but not quite yet

M&S released its full-year results this morning. But before we go into the figures. Let’s look back. In the financial year 1997/98, M&S had a clothing market share approaching 14%, pre-tax profits of almost £1.2bn on sales on £8.24bn and was the UK’s most profitable retailer. The company’s decline started in the following financial year…

Bad websites = unhappy customers

What do Next, M&S, Amazon, Debenhams and Asos have in common? Fashion shoppers like their websites. In the case of Amazon and Asos that must be something of a relief because if they’re not scoring well online then they’re simply not scoring. And it must also be pretty gratifying for M&S after all its online…