Store rail. Picture courtesy My Theresa/Chloe

Retail service: It’s the little things that count

For someone who writes a lot about retail, I don’t go into stores to shop (rather than observe) that often. The global store that the internet has become is more my thing, which does little for my bank balance and my waistline, but is refreshingly low on human interaction But whether I’m shopping online or…

John Lewis AW16

John Lewis list: Enlightening or indulgent?

It was fascinating this morning to read about John Lewis’s list of the10 must-have items it thinks will sum up the AW16 season. Each item says a lot about us as consumers, the way John lewis has changed and how much money some people are prepared to pay for some items. OK, we all know…

John Lewis sales: Sequin rush not started yet

Has this been a good festive shopping season for the fashion sector? The jury’s still out on that one. But the latest figures from John Lewis suggest it’s not been spectacular. It seems consumers aren’t exactly rushing to stock up on the sparkly partywear that’s making almost every fashion store into a twinkling wonderland at the…